Terms and conditions plus privacy policy

Booking your stay

Deposit and payment: we need a deposit of 30% at the time of booking and the balance must be paid at least six weeks before you arrive. You can of course pay the entire rental at the time of booking. If the booking is within six weeks of your arrival date, we will need the full payment at the time of booking.
Housekeeping: a £200 good housekeeping and damages deposit is needed along with the final payment. This will only be taken/not returned if the house is not left in the condition it was found in when arriving at the house.
Who is coming? At the time of booking we need your contact details and also to how many people will be staying at Aodann.
Confirmation: we will confirm your booking by email once we have received the deposit.

Arrival and departure

Aodann will be ready for you to arrive from 4pm.  When you have paid the final balance of the rental we will send you all the information you need to find the property, key collection etc.
Please make sure you have left Aodann by 10am on the departure of day.

Use of property

The guest agrees to use this property solely for the purpose of a private holiday residence for the maximum of people shown on the booking correspondence and agrees not to:

  • use the property for any improper, illegal, or immoral purposes
  • to sub-let the property
  • cause(nor allow any guests or visitors to cause)any nuisance, annoyance or disturbance to neighbours, or to the owner, or to the owner’s agent
  • smoke or allow smoking in the property
  • keep pets in the property.

Cleaning

We will make sure that Aodann is clean and tidy for you and ask that you leave it in the same way when you leave. In particular, please:

  • Put all rubbish in the appropriate bin – there are instructions about what goes where in the house.
  • The kitchen (including the cooker, oven and microwave, barbecue) must be cleaned.
  • Any damages must be reported and paid for prior to departure.
  • If the property is left in a dirty or inappropriate manner this will result in an additional cleaning surcharge.

Aodann is strictly a no smoking property.

Please do not smoke anywhere in the house or grounds.

Breakages

We know that sometimes things get broken, so things like the odd plate or glass will not be charged for but all other losses will be charged for in full.

Occupancy

The occupancy of the property should never exceed six people.

Vehicles/personal property

Vehicles, accessories and contents are left at their owners’ risk.  The owners will not be responsible for any loss or damage or any injury to persons not caused through the fault of the owners.  We advise that you consider holiday insurance for your stay and belongings.

Restriction on rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case refund will be at the discretion of the owner.

Cancellation

If you need to cancel your stay at Aodann you must let us know by email straight away.  We will do our best to relate the house and if we do, we will reimburse you, less a cancellation fee of £50. If we are unable to re-let the house cancellation costs will be incurred as follows:

  • More than 6 weeks before booking commences your deposit will be forfeited
  • Less than 6 weeks you will be liable to pay the full cost of rental

IMPORTANT UPDATE FOR 2021, for booking made directly with us:  if you have to cancel, or we need to cancel your stay due to COVID restrictions either applied by the Scottish Government or where you live, we will make a refund in full (less £50 admin fee).  We aren’t liable for any other losses such as travel costs. This update was added on 31 October 2020 and applies to any bookings made with us via our Supercontrol booking system. It applies even if you made your booking with us before this date. For LHH bookings, please see LHH terms and conditions.

Things to note

One of the appeals of the area is its remoteness, but it does mean that if something breaks or goes wrong, it can take longer than usual to get it fixed. We will of course do our best to resolve things as quickly as we can.
Please let us know if you spot anything that needs replacing, mending etc.

Unavailability of property

If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then you will be informed as soon as possible. We will do our best to find you similar standard accommodation, but if this is not possible or acceptable, a full refund will be given.  Our liability is limited to monies paid to date.

PRIVACY 

We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection rules. 

Information Collected

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

Use of Information

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.

If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time.

We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example they provide a verified reviews service called UpFrontReviews and we may ask them to send you an email invitation to submit a review about your stay. We will NEVER sell your details to any third party. You consent to us providing your details to SuperControl in this way. You will have the opportunity to unsubscribe from any such emails at any time.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

Children

Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.

Enforcement

Any queries relating to our collection or use of personal information should be addressed to ann via stay@aodann.co.uk

Aodann  

Aodann
Braes
Poolewe
Wester Ross
IV22 2lN

Email: stay@aodann.co.uk

Contemporary living

Nestling discretely by Loch Ewe this low impact design makes the perfect holiday rental